Terms of service
TERMS OF SERVICE
Last Updated: May 2026
OVERVIEW
Welcome to CaniPaw. Throughout this website, the terms "CaniPaw", "we", "us", and "our" refer to CaniPaw. By accessing our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Refund Policy.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services to customers across Canada and the United States.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have obtained consent from a parent or guardian.
You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws.
Any misuse of our website, including the transmission of harmful code, viruses, or malicious software, may result in immediate termination of access.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any lawful reason.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, content, or services without our written permission.
Credit card information is encrypted during transmission and processed securely through approved payment providers.
SECTION 3 – PRODUCT INFORMATION
We strive to ensure all product descriptions, specifications, pricing, and images are accurate. However, we do not guarantee that all information is complete, current, or error-free.
Product colours may vary slightly depending on screen settings and device displays.
We reserve the right to modify product offerings, discontinue products, or limit quantities at any time without notice.
SECTION 4 – PRICING AND AVAILABILITY
All prices displayed on our website are in Canadian Dollars (CAD) unless otherwise stated.
Prices, promotions, and product availability are subject to change without notice.
We reserve the right to cancel orders resulting from pricing errors, inventory discrepancies, or suspected fraudulent activity.
SECTION 5 – ORDERS AND BILLING
We reserve the right to refuse, limit, or cancel any order at our discretion.
You agree to provide accurate and complete billing, shipping, and account information for all purchases.
If an order is cancelled after payment has been processed, a full refund will be issued to the original payment method.
SECTION 6 – SHIPPING
Shipping times provided are estimates only and are not guaranteed.
CaniPaw is not responsible for delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our control.
Risk of loss transfers to the customer upon delivery to the carrier.
SECTION 7 – RETURNS AND REFUNDS
Returns and refunds are governed by our Refund Policy.
Products must be returned in accordance with the conditions outlined in our Refund Policy to qualify for a refund or exchange.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. These websites operate independently and are not controlled by CaniPaw.
We are not responsible for the content, policies, or practices of third-party websites.
SECTION 9 – USER SUBMISSIONS
If you submit reviews, photos, testimonials, suggestions, or other content, you grant CaniPaw a non-exclusive, royalty-free, perpetual license to use, reproduce, publish, and display such content for marketing and business purposes.
You agree that any content submitted by you does not violate the rights of any third party.
SECTION 10 – PRIVACY
Our Privacy Policy governs your submission of personal information through the website.
SECTION 11 – PROHIBITED USES
You may not use our website:
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For any unlawful purpose
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To violate intellectual property rights
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To distribute harmful software or malicious code
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To collect personal information from other users
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To interfere with website security or functionality
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To engage in fraudulent or deceptive activity
Violation of these provisions may result in termination of access to our website.
SECTION 12 – DISCLAIMER OF WARRANTIES
Our website, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
We do not guarantee uninterrupted, secure, or error-free operation of our website.
SECTION 13 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, CaniPaw, its owners, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our website, products, or services.
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless CaniPaw and its affiliates from any claims, damages, liabilities, expenses, or costs arising from your violation of these Terms of Service.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 16 – TERMINATION
These Terms remain effective until terminated by either party.
We reserve the right to suspend or terminate access to our website without notice if these Terms are violated.
SECTION 17 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.
SECTION 18 – CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time.
Continued use of our website following any changes constitutes acceptance of the revised Terms.
SECTION 19 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
CaniPaw
975 Westport Crescent, Unit 4
Mississauga, Ontario L5T 1E8
Canada
Email: sales@canipaw.ca
Website: www.canipaw.ca
Phone: 647-510-4665
Alternate Phone: 905-510-4665
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed